This procedure is intended for the presentation of complaints, objections and appeals against 2BCognitus service, support, objections related to the 2BCognitus staff.
A complaint must be made in writing to the 2BCognitus Board for Handling Complaints:
2BCognitus Board for Handling Complaints
Lacková 25
040 18 Košice - Krásna
Stating the following information will help the faster resolution of your complaint.
- Company name, your name, date of service, workshop, consultancy, and your email address if you are interested to be contacted by phone - phone number;
- Write us the reasons of your dissatisfaction;
- Name of the person with whom you were communicating;
- Description of complaints, exceptions, objections
Handling with complains:
- We will deal with your complaint carefully and honestly;
- We will review your complaint and we will send you our answer within the 10 working days;
- You will be informed about the course of treatment of the complaint, until a satisfactory resolution;
- We apologize for the errors and shortcomings, we will explain its cause and arrange remedy immediately as soon as possible, within the 3 weeks time limits;
- We will change our approach and the way we work / processes so that we can prevent a similar errors / mistakes in the future.